Can your dealership support online sales ?

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With dealer forecourts set to remain closed for the current time the shift to online sales is increasing. This brings challenges with it, but also opportunity.

Going forward we are likely to see more operating models where the first time a buyer will see the physical vehicle they have purchased is when it arrives on their doorstep. You may even have taken their existing vehicle as a part exchange.  There are ways that technology can be utilised in real-time to help confirm vehicles conditions and manage expectations.

There are some things that will need to be a given : ensure a safe hand over following all social distancing policies, and ensure that all clients are delighted with the product and process. You can track a £5 delivery from Amazon to your doorstep with regular messaging updates in case of changes / delays, this should be an essential part of any vehicle delivery service too.  You need to be happy that the vehicle was delivered to the right place at the right time and have an early view on the condition of any part exchange vehicle that you have agreed.

Here is how we are doing it at DMN :

Collection from your location

  • Have you got a dedicated vehicle handover area ?
  • Are you able to disenfect the vehicle prior to possession being handed over ?
  • Can our driver access the site and facilities safely and not pose any risk to themselves or your team ?
  • Do you have an operational plan on how to access your site for collections and deliveries ?

Social Distancing

  • Your client will receive an email the day prior given them details for their security identifying the driver and an ETA
  • Pre arrival telephone contact on the day by the driver to confirm and update their ETA
  • On arrival driver will contact your client and announce their presence and make any further access arrangements.
  • We will also confirm on site attendance to you via our MiVIS app.
  • The driver will wipe all key touch points including keys with antibacterial wipes and sprays
  • Mask and gloves will be worn by the driver and they will have access to hand gel
  • Documents and keys will be handed over without direct touch contact
  • A minimum of 2m distance from clients will always be observed

Vehicle Delivery

  • Our driver will confirm the condition of the vehicle at the point of delivery and an email will be sent direct to your client and your sales team from our MiVIS app with all the relevant details and supporting images
  • Our driver will wait while you contact the client (if you so wish) to confirm everything is to their satisfaction.

Part Exchange Process

  • Our driver will complete a full vehicle appraisal on site with the data sent in real-time to your office for review
    • Full supporting images
    • Detail of any damage
    • Confirmation of odometer reading
    • List and images of all documents
  • Once you receive the data, you will be in direct contact with our driver to ask for any additional images or commentary on the vehicle condition
  • Our driver will not leave site until you are completely satisfied and is advised to proceed by your office

Prove of delivery and collection location

  • Your client will not be asked to sign our drivers device due to potential cross contamination off the handheld device
    • MiVIS as geotags enabled so we know where the transactions take place
    • The driver will also image the vehicle in the location to support geotagging data

 

 

Collection & Delivery – Social distancing and safe working – Updated June 2020

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We’ve introduced the following working instructions to help keep our workforce and clients safe at the point of collection and delivery, we thought it would be good to share them with you.

  • Contact made with the colletion / delivery points to check safety and anyone with symptoms or self-isolating
  • Pre arrival telephone contact by the driver to advise of ETA
  • On arrival driver will contact client and follow any further localised instructions
  • Our driver will wipe touch points with antibacterial wipes
  • Mask and gloves will be worn by the driver and they will have access to hand gel
  • Documents and keys will be handed over without direct touch contact
  • A minimum of 2m distance will always be observed
  • Our driver will identify the condition of the vehicle and an email with the all the relevant details will be sent directly via our MiVIS app
  • The client will not be asked to sign due to potential cross contamination off the handheld device
    • MiVIS has geotags enabled to support delivery/collection point data, we get the exact co-ordinates of where this takes place
    • The driver will also image the vehicle in the location to support geotagging data

You can see our full Driver briefing document here

 

We aim to get the automotive industry moving again but in a safe and responsible manner so if you require support email [email protected] or call us on 0203 3971981

Single vehicle road driven movements and the challenge of social distancing

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LIke so many others, we are putting the safety of all our team and customers first and this presents us with the challenge of social distancing in an environment that relies on working closely together. What does this mean in practice?

 

Before the start of the COVID-19 pandemic it was a common sight to see maybe 4 or 5 “Trade Plate” drivers using a hire-car or in a minibus to get from previous delivery point to the next collection. This is no longer acceptable or indeed safe.

We have spent a long time working on methods of operation, best practice and technology to support our team and practice safe contact with each other and our Customers. We have created specific work instructions, started to distribute PPE and amend our systems to ensure we can constantly practice and enforce our message as we return to more normal trading. We will need to minimise risk by not using multi occupancy hire cars, taking precautions when on public transport (when it absolutely has to be used !) and following Government advice on vehicle sharing by ensuring maximum distance between driver and any single passenger. These measures will be the same as you will see in many operations across the service industry, and the team will be observing any specific local instructions at collection or delivery points.

 

We want to get the automotive industry moving again but in a safe and responsible manner. We are phasing our operation back in during May so that we can test, assess and refine all of our working practices. If you require support email [email protected] in the first instance and one of our team will be in touch.